Takealot.com Reviews

I bought shoes from Takealot. When it arrived it was too small despite being my wife's size. I asked for them to replace it with a size4. The consultant insisted there is no stock despite me being able to order it. Even their Facebook people confirmed there is stock. Yet they insist to refund me.
I have been dealing with Nosive Daniso and she is totally ignoring my complaint to here as she is not even acknowledging it, but rather making excuses. They are incompetent and arrogant. Takealot you are disgusting. I will never buy from you again and will blast you all over social media!

I have ordered a digital watch but all they do is reschedule .They are very dishonest ..its very disappointing on how they like making people wait ...i waited 2 days for the bloody watch

Probably the best online shopping experience in South Africa.Great communication skills and excellent promt service.

Always had excellent service from Takealot. Well priced, quick delivery, no fuss collection. I will definitely use again

I bought a 210cm-tripod-selfie-ring-light for R318 they didn't charge delivery fee I was happy to hear, but guess what few days after I ordered DHL asked me to pay tax and import duties of R707 imagine. Will never order from again. They are very dishonest they could have been transparent with all costs involved now I have to pay 100% more than the price I paid.

Stolen my money. They claimed to deliver the item but never did and are not helping me on customer service. I’ve been waiting a week for them to respond to me. Don’t trust them. Thieves.

It felt like one minute I was online, the next minute I was collecting my order from the delivery guy. The ability to track or manage my order and the constant updates, awesome experience and the fifth star is dependent on our future dealings. Happy customer.

Placed an order on 02/02/2021. Confirmed payment because delivery was 03/02/2021. When I logged in to track my delivery, it stated 16/02/2021. This is the 3rd time this happened.
Terrible online service. Takealot must get new management.

About a month ago I ordered a PURE sine wave inverter from takealot.com as advertised on their website, for R5000.00
BUT:
I received a SQUARE wave inverter and sent it back(no problems).
I once again ordered/requested the PURE sine wave inverter as advertised on their website.
I AGAIN received a SQUARE wave inverter(different make) !
Sent it back and was now told that the particular PURE sine wave inverter as advertised on their website, does not exist(not in stock).
I paid cash on delivery and now I have to pay Tax on the amount they want to refund into my bank account, as the tax-man requires bank statements every year.
So, I am to loose +-15% tax on R5000.00 which boils down to a cool R750.00 due to their MISLEADING advertisement on their website !
Never again will I order from them as they do NOT compare what they send out with what was ordered!
Rob.
Hi to all reading here:
I took a chance and re-ordered a Pure sine inverter and it was delivered today 09-02-2021.
I am happy to report back that this time, takealot sent the correct item !!!!
Thank you kindly takealot.
Robert

I logged a return on the 18 November 2020 for My Gloxy F282 Speedlight Ref(RR-91bc-58cf), of which the Speedlight just started to mul-function, stopped flashing. Since did''nt here a word for takealot, until beginning if December when the item was delivered to me, the same way as i returned it as which i sent the item back because i was still mul-funtioning . when i enquired via email why was the item returned without being fixed, i was told the item was tested it was okay . i was not happy with the reply i got, i therefore requested the they give it to someone who knows about Photography to test.
They went silent of i had to enquire again about the item , day in they out about the item ,, the reply was just ""the matter is being escalated to relevant department"' everyday i get a lame apology and that my matter is being escalated,, while my business is at the stand still, for me this is affecting my livelihood its also effecting me financially because i have to hire a speedlight,. Lately i recieved an email that i have to log a new return, which doesnt make any sense to,,, its im being played for a fool its been 2 months since i returned the item now i must log a new return,, this bad service and incompetence,, how in hell does it take 2 months to solve my matter, i spoke to about 7 different agents and all of then are just telling nonsense its. Its so unfair and frustrating at this stage im pissed to the last degree. its been too long, im not getting any joy from takealot,, because everytime i enquire all i get is the same lie "the matter is being escalated to the relevant department,,, this is bad customer service.. or maybe they're waiting for the Warranty to expire????. All im asking now is give me a Working Speedlight and stop making a fool of me and waiting my time by lying to saying my matter is being escalated. i feel unhappy and i lost trust in takealot... takealot has failed me bigtime....... again i repeat all i want a a working speedlight asap.

Ordered a laptop stand, Takealot shipped the wrong and much cheaper one. Still waiting for the returns department to "Check Eligibility".
Don't bother with Takealot anymore, this company is now a joke.

I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was NO packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to Take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now Take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant THEFT... I PAID FOR A PRODUCT WHICH NEVER ARRIVED and Take-a-lot has REFUSED to acknowledge that the product I PAID FOR was not delivered to me. This is DISGUSTING BEHAVIOUR on the part of Take-a-lot. It is theft, they have stolen money from me